Question: How Do You Troubleshoot A Printer?

How do I fix HP printer not printing?

Below are a few solutions you may want to walk through in order to try to fix your HP printer issues.Solution 1 : Check Printer Status.Solution 2 : Cancel Print Jobs for your HP.Solution 3 : Set HP Printer to Default.Solution 4 : Basic HP Printer Troubleshooting.Solution 5 : Update HP Printer Driver (Recommended).

Why the printer is not working?

Next, check to make sure the printer cable is properly connected to both the computer and the printer. If you still can’t print, check to make sure the printer is not set to offline mode. Go to Start, Printers and Faxes. … After restarting, you should try to print a test page again to check your printer configuration.

Why is my printer not responding to my computer?

Outdated printer drivers can cause the Printer not responding message to appear. However, you can fix that problem simply by installing the latest drivers for your printer. The simplest way to do that is to use the Device Manager. Windows will try to download a suitable driver for your printer.

What causes the printer not to print?

Related. Given the complex process that occurs between the time you click “Print” and the moment your business document exits the office printer, there are numerous factors that can prevent the printer from working properly. Common factors include driver problems, software issues, hardware failures and overuse.

How do you reset a printer?

Power the printer off completely.While the power is off, simultaneously hold down the Menu>, Go, and Select buttons.While still holding down the buttons, power the printer back on. Release the buttons when Restoring Factory Defaults appears on the display.Allow the printer to warm up as normal.

How do I restart my HP printer?

To restore the product to the factory-default settings, follow these steps.Turn the product off. Disconnect the power cable from the product for 30 seconds and then reconnect.Turn the product on while you press and hold the Resume button for 10-20 seconds. The Attention light turns on.Release the Resume button.

How do you fix a printer drum?

Replacing the drum unitMake sure that the machine is turned on.Open the front cover.Remove the toner cartridge and drum unit assembly from the machine.Push down the green lock lever and take the toner cartridge out of the drum unit.Unpack the new drum unit.More items…•

Why are my documents pending and not printing?

Often, simply clearing and restarting the print spooler—the software that prepares and manages printing documents—can fix the problem. If that fails, you may need to cancel one or more documents in your print queue and see if that gets things going again.

How do I fix my printer not printing?

Make sure there is paper in the tray(s), check the ink or toner cartridges aren’t empty, the USB cable is plugged in or the printer is connected to Wi-Fi. And if it is a network or wireless printer, try using a USB cable instead. In our experience, some Wi-Fi printers are unreliable in terms of their connection.

How do I get my printer back online?

Go to the Start icon on the bottom left of your screen then choose Control Panel and then Devices and Printers. Right click the printer in question and select “See what’s printing”. From the window that opens choose “Printer” from the menu bar at the top. Select “Use Printer Online” from the drop down menu.

How do I fix my wireless printer?

How to Fix the ProblemTry connecting to the printer with a cable. This allows you to see whether the WiFi signal is the issue. … Find a new spot for the printer. … Check the printer queue. … Reboot the printer. … Make sure the firmware is up-to-date. … Confirm that your mobile device is on the right network. … Reset the printer.

How do I troubleshoot my HP printer?

Download HP Print and Scan Doctor.Run HPPSdr.exe from the download location on your computer.Once HP Print and Scan Doctor is open, click Start, and then choose your printer. … Depending on the problem, click either Fix Printing or Fix Scanning.Test results are displayed with icons.

What is the common problem of printer?

Common Printer Problem 2: Paper Jams or Multiple Sheets Are Drawn. This is debatably the most common printer problem. It’s actually a two headed problem. The first is that paper gets stuck in your printer’s rollers while the second is that the rollers of your printer draw two or more sheets at the same time.

What are the basic symptoms of a faulty printer?

10 Common Printer Problems and How to Fix ThemPrinter Won’t Turn On. Try turning on the printer. … Paper Jams. What would a week be without paper jams? … Slow Printer Speed. … Documents printing with streaks. … Printer Documents blotched and faded. … Printer Not Connecting to Wi-Fi. … Wi-Fi printing taking too long. … Need to secure your printer.More items…•